QUESTIONS & ANSWERS (FAQ)
Frequently Asked Questions (FAQ)
To receive specific information on the product, you can send a request directly from the product page by clicking on the “ request a quote ” button.
If you don't find a certain item in our shop, rely on our 360° supply service. We will find everything you need. From a paper clip to an excavator!
Whatever product you are looking for, send us your request . We will respond within two working days with a written quote without obligation.
In your account user, under Addresses you can manage your delivery and billing addresses. You can save as many addresses as you want and simply use them as delivery or billing addresses, if necessary.
Click on the respective “Edit” button to enter your data.
By clicking the “Save” button you can confirm the changes made.
Have you forgotten your password to access your user account? No problem, it can happen.
Click on the link to recover your password easily and independently via email.
See also our dedicated guide .
Questions about current orders
If you want to know where your order is, just click on the following tracking link and enter your order number.
The system will check the status of your shipment and show you the information in a few moments.
To cancel an order, the customer must send a written communication to the email address info@krollit.com as soon as possible.
It is important to include your order number and a reason for cancellation. If the request is received before the goods are shipped, the order will be canceled at no additional cost.
However, if the order has already been shipped, the customer must exercise the right of withdrawal within 14 days of receiving the goods, following the procedure indicated for returns and refunds . The shipping costs for the return will be borne by the customer.
Creating a new account on KROLLIT is quick and easy. Visit the “ My Account ” page and select “Create an Account” if you are a new user. You can choose between a Private account or a Company account. Fill in the required fields, making sure that the password is at least 8 characters long. Enter your personal data and billing address, selecting your country from the drop-down menu. After completing all the fields, click on “Register” to finalize the creation of your account. Now you are ready to proceed with your purchases on KROLLIT.
After placing your order, you will receive an automatic order confirmation to the email address you provided. After we have checked your order, you will receive another email with the order confirmation attached in PDF format. On this order confirmation you can also read the delivery deadline.
If you cannot find an order confirmation, check your email spam folder. Maybe you mistyped your email address during registration? You can view your email address in your personal data in your user account and change it if necessary.
If the goods have not yet been sent, we can check whether it is still possible to change the delivery address subsequently.
Please indicate the order for which you wish to change the delivery address. Our customer service will inform you if changes can no longer be made.
Complaints
If you wish to request a return for an order placed, send a written communication to the email address info@krollit.com within 14 days of receiving the goods. The request must include the order number and a brief description of the reason for the return. Make sure that the products are intact, in the original packaging complete with all its parts (including packaging, documentation and accessories). The shipping costs for the return will be borne by the customer. Once we have received the return and verified the integrity of the products, we will refund within 14 days.
One or more items in your order has/has not arrived yet? Simply indicate the relevant items, name the defect/missing part of the item and submit the request . We will contact the manufacturer/supplier immediately and let you know.
The order arrived, but individual parts of the item are missing or damaged.
Simply select the relevant items and submit your request . We will contact the manufacturer/supplier and let you know.
Haven't received a credit note for your return yet? Simply indicate the items you've already returned and submit your request . We'll then process your credit note and let you know.
Do you have another question regarding a problem with an order or more generally with our site?
Click on the link to send a support request to which you will receive a response within 48 working hours.
Payments & Refunds
Due to tax regulations we cannot change the billing address of an order in progress.
To ensure that subsequent orders are correctly forwarded with updated information, we ask you to immediately update your Company data on our site via your personal profile.
Bank transfer
Please pay by bank transfer. Please use your order ID as the reason for payment. Your order will not be shipped until the funds have cleared into our bank account.
Payment cards
On KROLLIT you can also pay conveniently by credit card via MoneyNet. We accept MasterCard, Visa and American Express. Credit card data is transmitted in encrypted form with the SSL protocol, guaranteeing the highest security standards. Please follow the instructions indicated to allow us to process your order as quickly as possible.
PagoLight Pro
Pay with PagoLight Pro up to rate 9. Follow the instructions at checkout to use this payment method.
Apple Pay
Pay easily and securely with Apple Pay. Select Apple Pay at checkout and complete your purchase using your Apple device.
Google Pay
Pay easily and securely with Google Pay. Select Google Pay at checkout and complete your purchase using your Android device.
- Why haven't I received the invoice yet?
The invoice will be sent to you separately by email after receipt of the goods and will therefore not be included in the package. If you have not received the invoice after a week of receiving the goods, please check your spam folder. If you do not find it there, select the order in question below and send us a support request.
- What can I do if I receive an incorrect invoice?
If you have received an incorrect invoice, please enter a brief description of the error below, including your order number and invoice number. We will process your request as soon as possible.
- Why haven't I received the credit note yet?
In the event of a return or a subsequent discount, we will send you a credit note. Aside from the application of the aforementioned discount, the credit note can only be issued when we receive the returned item and assign it to your order. If, after 14 days from sending the returned or exchanged item, you have not yet received the credit note, send us a support request.
Once a payment request has been submitted, it is no longer possible to change the chosen payment method.
If you have not received a refund after 14 days of sending the returned item, please send us a support request .
Security and contractual conditions
To view our data protection notice click here .
For any questions regarding KROLLIT's data protection information, please send an email with your request to info@krollit.com .
To view KROLLIT legal information click here .
360° Shopping Service
CAN'T FIND WHAT YOU'RE LOOKING FOR?
The product you are interested in is currently no longer available or you can no longer find it in our store?
No problem! Our 360° supply service is designed to meet your every request.
Submit your request by filling out the form at the link below and you will receive a response within 48 hours from our Staff who will answer all your requests.
