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Frequently Asked Questions (FAQ)
Questions about a specific item
Questions about a specific item
To receive specific information about the product, you can send a request directly from the product page by clicking on the “questions about the product” button.
General questions about an article
General questions about an article
If you don't find a certain item in our shop, rely on our 360° supply service. We will find everything you need. From a paper clip to an excavator!
Whatever product you are looking for, send us your request. We will respond within two working days with a written quote without obligation.
How to create a user account
How to create a user account
Move your mouse to the top right corner of the screen and click on REGISTER/LOGIN. This will take you to the registration page. Alternatively, you can click on the following registration link . Please fill in the mandatory fields with truthful information so that we can deliver any orders without problems. Set a secure password. For a secure password, we recommend a length of at least 8 characters, the use of special characters, numbers and upper and lower case letters. Take note of the password you have chosen and the email address you have indicated, because this is the data that will allow you to log in to your account in the future. Confirm the data entered by clicking on the "next" button. You will then be able to access your user account. On this page, you can add billing and delivery addresses or change your personal data at any time.
Changing customer data
Changing customer data
In your account user, under personal data you can change your name, e-mail address and password at any time.
In the address section you can manage your delivery and billing addresses. You can save as many addresses as you want and simply use them as delivery or billing addresses when needed.
Your payment methods can also be viewed in your user account and you can change them if you wish.
Click on the respective “Edit” button to enter your data.
By clicking the “Save” button you can confirm the changes made.
Forgot your password
Forgot your password
Have you forgotten your password to access your user account? No problem, it can happen. Click on the link to recover your password easily and independently via email.